Annual report pursuant to Section 13 and 15(d)

CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS

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CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
$ in Thousands
12 Months Ended
Dec. 31, 2023
Dec. 31, 2022
Revenue $ 345,226 $ 412,964
Operating expenses    
Commission and other agent-related costs 308,094 372,246
Operations and support 7,513 8,249
Technology and development 7,609 7,715
General and administrative 38,751 43,217
Marketing 3,348 5,218
Depreciation and amortization 3,164 3,096
Total operating expenses 368,479 439,741
Loss from operations (23,253) (26,777)
Other expense (income), net    
Interest expense (income), net 245 (11)
Other nonoperating expense, net 335 914
Other expense, net 580 903
Loss before income taxes (23,833) (27,680)
Income tax expense (benefit) 148 (54)
Net loss $ (23,981) $ (27,626)
Net loss per share:    
Basic (in dollars per share) $ (1.47) $ (1.73)
Diluted (in dollars per share) $ (1.47) $ (1.73)
Weighted average common shares outstanding:    
Basic (in shares) 16,265,993 16,001,367
Diluted (in shares) 16,265,993 16,001,367
Gross commission income    
Revenue $ 325,405 $ 390,615
Other service revenue    
Revenue $ 19,821 $ 22,349